Returns & Exchanges

We want you to be fully satisfied with your crafting supplies, which is why we offer a 30-day return window for most unused and unopened products. If your order arrives damaged or incomplete, please contact our customer service team immediately for a swift resolution.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unopened packaging and that your purchase was made within the last 30 days.

• 2.
  Contact Support

  Email our support team with your order number and the list of items you wish to return to receive a Return Authorization number.

• 3.
  Package Your Items

  Securely pack the products in a sturdy box with the original packing slip to prevent damage during the transit back to our warehouse.

• 4.
  Ship and Refund

  Send the package using a trackable shipping method; once received and inspected, we will issue a refund to your original payment method.